SWBC
SWBC casestudy.pdf
"Everything with SynTel has been incredibly easy and very well done, ...During initial implementation, they set up all the meetings with the U.S. Postmaster, and when they left, we were able to begin running at full speed. "
-Kathy McCool
SWBC Saves More Than $100,000 Per Year in Postage Expenses with SynTel
Who:
SWBC, San Antonio, Cathy McCool, Assistant Vice President, Business Application Analysis
When:
Since 2007.
What:
A financial services provider with products that include mortgage and collateral insurance to banks and credit unions, faced an overwhelming challenge in the mailroom the company needed to automate the sorting and shipping of 25,000 different customer forms. The company implemented SynTel, LLCs AutoMail® and started saving immediately to the tune of a hundred thousand dollars each year in postage expenses. A trusted and proven vendor, SynTel even stepped in to fix another vendors mistake and helped the insurance company avoid reprogramming customer databases.
The Challenge
SWBC, a top 20 provider of insurance and financial products, faced enormous challenges in efficiently mailing statements for its mortgage and collateral protection insurance customers. The company, which provides insurance services to financial institutions, had more than 25,000 different formats for customer statements. SWBC needed a way to automate the sorting and mailing of these statements that reduced the resources time and people spent on mailings and the expense of postage.
The Solution
AutoMail serves as a mail pre-processor and verifies addresses, presorts the mailing, calculates and quantifies postage and reduces the work involved in preparing statements for mailing. Most users of AutoMail experience a 25 percent reduction in postage expenses. AutoMail also exceeds the regulatory demands of the Gramm-Leach-Bliley Act, the Sarbanes-Oxley Act and the Fair and Accurate Credit Transactions (FACT) Acts Red Flag Rules.
The Result
The impact AutoMail has had on SWBC has been twofold. First, using AutoMail has saved SWBC more than $100,000 per year for the past four years.
The hard dollar savings is the biggest benefit we see year in and year out, said Gregory Lawler, SWBCs Chief Information Officer. AutoMail has paid for itself many times over, and it keeps saving!
Second, SWBC has reduced the time and labor spent on preparing mailings. Unlike most of SynTels customers, SWBC has more than 25,000 forms that are white labeled for their bank and credit union clients. Customization is key to their business and easily handled by SynTel.
Iberia Bank
Iberia Bank.pdf
"SynTel knows mailing, and they help me focus on operating a bank. "
-Eddie Gammon
Iberia Bank Saves More than $200,000 in Postage Annually Using AutoMail®
Who:
IBERIABANK and IBERIABANK fsb Lafayette, La. ($10.5 billion in assets)
Eddie Gammon, senior vice president and bank operations manager
When:
Since 2005
What:
IBERIABANK AND IBERIABANK FSB ($10.5 billion in combined assets) are acquisition banks. In the past few years, the bank holding company has acquired four new banks, dramatically increasing its customer base and, therefore, the number of mailings it must make each month. The company implemented SynTel, LLCs AutoMail® to process customer statements across all branches, regardless of the existing bank management system prior to acquisition. Using AutoMail, IBERIABANK and IBERIABANK fsb have saved more than $200,000 since January 1, 2009 in postage costs alone and improved reporting for audits.
The Challenge
IBERIABANK Holding Corp. is a multi-bank financial holding company that aggressively pursues acquisitions of community banks to increase its footprint in the Southeast. One of the challenges of acquiring new banks is merging existing software and communication processes into one structure. Prior to 2005, IBERIABANK had challenges with control over image statements and the accuracy of their existing mail sorting workflow.
The Solution
IBERIABANK implemented AutoMail in 2005. The software verifies addresses, presorts customer mailings, calculates and quantifies postage and reduces the work involved in preparing statements for mailing. AutoMail also produces manifest and sequence reports, helping the bank in regulatory audits and with internal quality checks. Gammon also praised the work SynTel did to ensure full compliance with postal regulations.
The Result
Gammon said AutoMail has truly changed IBERIABANKS business when it comes to sending customer statements. Not only has the product worked smoothly across the board with each new acquisition, but Iberia Bank has also been able to ensure smooth communications and statement schedules with existing customers. id SynTel is one of the best companies he has worked with for ongoing support.
Jack Henry
We were in great need of a solution to the mailing processes we were using to put out our monthly statements, We wanted a product that could handle increased mailing volumes without needing additional staff"
- R
alph Borenstein, National Director of Operations
Jack Henry Adds New Services for Customers with
SynTels AutoMail® and MailStream® Manager
Who:
Monett, Mo.-based Jack Henry & Associates Allen, Texas, and Lyndhurst, N.J. Data Centers
When:
JHA have been using SynTels AutoMail® and MailStream Manager® systems since 2006.
What:
Jack Henry is a leading provider of core solutions financial institutions utilize for processing transactions, automating business processes and managing information. The company selected SynTel, LLCs AutoMail® and MailStream Manager® in 2006 to offer postal savings to banking customers utilizing Jack Henrys data centers to mail statements and notifications. Since pairing these two products together, Jack Henry has increased daily productivity, decreased postage costs and launched new services for their banking customers.
The Challenge
As Jack Henry ventured into the statement mailing process, the production and distribution of customer documents proved to be a time-intensive challenge as mailing volumes steadily increased month after month. In order to streamline this tedious process, Jack Henry began searching for a software solution that would not only simplify mailing procedures for its employees, but also reduce costs and allow more focus to be placed on providing their banking customers with improved services.
The Solution
Jack Henry began using AutoMail and MailStream Manager in 2006 with the ultimate goal of increasing services provided to their various banking customers.
We wanted to begin providing our customers with new services that would be beneficial to their financial institutions, said Borenstein. SynTels advanced processes allow us to focus more of our attention on serving our customers rather than worrying about mailing out statements.
The Result
AutoMail and MailStream Manager have enabled Jack Henry to enhance their entire operational balance by providing a streamlined mailing operations process and improved productivity from the data processors employees.
Arkansas County
"The key to our long relationship with SynTel is the customer service, ..They have great software, but the responsive service and attention to detail keeps us using them year after year."
-Ruby Allen
Arkansas County Sanitation Department Improves Address Accuracy by 85 Percent
Who:
Arkansas County Sanitation Department
When:
Since 2001
What:
Arkansas Countys Sanitation Department serves more than 2,000 residents living in Southeastern Arkansas. Using SynTels AutoMail® software, the county has been able to cut postage expenses by 18 percent and reduce address errors by 85 percent.
County Government Needs Accurate, Affordable Mailing System
When it comes to providing essential services, county governments are often challenged to find cost-effective, but accurate, methods of billing and collecting on amenities such as sanitation or water. For Arkansas County, located in Southeastern Arkansas, the challenge is magnified by having to provide outstanding service with a relatively small staff.
The county turned to SynTels AutoMail® software in 2001 to automate the printing and mailing of the departments billing cycle. AutoMail serves as a mail pre-processor for companies mailing large quantities of customer statements and notices. The easily installed software verifies addresses, presorts the mailing, calculates and quantifies postage and reduces the work involved in preparing statements for mailing.
AutoMail saves us both time and money, said Ruby Allen, administrative assistant. The software sorts the bills into the right piles, codes it correctly and applies the appropriate postage. We have been able to simplify our mailing process without having to add any additional staff.
Automation Improves Accuracy by 85 Percent, Reduces Costs by 18 Percent
For Allen, who manages the billing process for the department, AutoMail provides the automation needed to improve accuracy, reduce expenses and cut the time spent on processing bills.
To mail our bills would cost about 28 cents per piece if we were to manually put everything together and use a meter, Allen said. With AutoMail, the mail is processed with the Intelligent Mail barcode, and our postage costs range from 20 to 23 cents per piece. Allen added that the savings add up over time, helping the county better utilize their resources.
AutoMail updates its address file regularly, helping us keep up with new and changed addresses, Allen explained. When we did addresses manually, it would be common to have as many as 50 address errors each cycle. AutoMail has cut address errors by 85 percent, drastically cutting the time I have to spend looking up and verifying the data.
Banner Bank
Banner Bank Case Study.pdf
"SynTel is incredibly responsive should a challenge or question arise, ....The support of their management and staff is great. You wont find a better service partner."
-Greg Rudolph
Banner Bank Saves Time, Labor and Postage Costs with SynTels MailStream Manager®
Who:
Banner Bank ($4.7 billion in assets), Walla Walla, Wash.
Greg Rudolph, Vice President, Item Processing
When:
AutoMail® 2003 and MailStream Manager® 2007
What:
Banner Bank is a Washington state chartered commercial bank headquartered in Walla Walla, Washington. The bank selected SynTel, LLCs MailStream Manager® in 2008 to keep up with the production and printing demands of increasing volumes of customer documents. The bank selected the software following nine years of successfully savings hundreds of thousands of dollars in postage with SynTels AutoMail®. Since using MailStream Manager in combination with AutoMail, Banner Bank has cut man hours needed to print notifications by an hour and a half each day and saved more than $169,000 in postage costs.
The Challenge
As Banner Bank ($4.7 billion in assets) expanded throughout the Pacific Northwest, producing and distributing customer documents proved increasingly inefficient and cost-prohibitive. SynTels AutoMail system streamlined the banks mailing process and minimized postage costs. However Banner Bank still required a solution to simplify and improve the customization and printing of customer documents.
The Solution
Banner Bank has experienced tremendous cost-savings from SynTels AutoMail program for almost 10 years, said Rudolph. MailStream Managers single print stream process and integration with AutoMail provides the quickest turnaround for documents and, by aggregating data, we continue to benefit from automated mail discounts.
The Result
MailStream Manager automates processing and printer management, improving the productivity of Banner Bank staff. Rudolph and other bank executives like that the system operates throughout the night, printing notifications that staff members can immediately process the next morning.
MailStream Manager saves us more than an hour and a half every day by printing documents in the middle of the night for employees to get an early start on when they arrive each morning, said Rudolph. We would be hard-pressed to meet our local post offices deadline each day without AutoMail and MailStream Manager.
