Certification signifies company’s commitment to data security, customer service

JONESBORO, ARK., June 6, 2011 – SynTel LLC, a provider of document design and mailroom optimization software and services, received its SAS 70 Type II certification from Springfield, Mo.-based BKD, LLC for control objectives and activities throughout the organization. SAS 70 is the authoritative guidance that uses a uniform reporting format to ensure high quality control activities and processes for customer service and data security.

A SAS 70 examination signifies that SynTel has had its control objectives and activities examined by an independent accounting and auditing firm. Prior to official SAS 70 Type II certification, SynTel voluntarily submitted to an in-depth audit that included evaluation of information technology and related processes.

“SynTel works with 1,400 companies nationwide, and we recognize the importance of taking every possible precaution to protect data for our customers,” said Harry Herget, co-founder of SynTel.  “During the audit, we worked with BKD to analyze and adjust every process, enhancing the safeguards and controls involved in creating, printing and mailing customer documents.”

SynTel chose to rely on BKD due to their work with Jonesboro, Ark.-based Blu3 Technologies, which conducts SynTel’s annual security audit. Herget explained, “More banks and companies now require SAS70 certification before they will work with a vendor. BKD was familiar with the security audits and protocols utilized by Blu3, which helped us refine and focus our efforts into ensuring every system met the strictest security standards.”

SynTel’s mail optimization solution, AutoMail®, reduces postage expense by up to 30 percent through bar-coding, presorting, calculating weight and postage and eliminating the need for postage meters. SynTel also offers MailStream Manager to enhance the design of customer communications and improve the workflow, both by mail and electronically. For companies desiring to outsource the production and delivery of customer communications, SynTel offers SynTel Premier Solutions (SPS).

About SynTel LLC
SynTel LLC (Jonesboro, Ark.) helps more than 1,400 companies optimize their mailrooms, saving on labor, equipment, supplies and postage costs. The company provides automation tools for the design, printing, packaging and delivery of customer communications to increase productivity and reduce expenses. For more information, visit the company’s Web site at www.syntelllc.com or follow them on Twitter @SynTelLLC and Facebook.

 

- Community banks outsources the production and mailing of customer communications -

JONESBORO, AR, May 12, 2011:  When Breaux Bridge, La.-based FM Bank ($240 million) was considering the purchase of expensive printing and mailing hardware, the bank decided to outsource the generation and mailing of customer communications. The bank selected SynTel Premier Solutions (SPS) to provide outsourced design, printing and mailing for the company’s monthly communication needs.

FM Bank, a community bank with $240 million in assets, serves its customers through seven branches in Southern Louisiana. FM Bank selected SPS, which provides outsourced document design and delivery, to reduce the time and costs associated with processing, printing and mailing in-house. Outsourcing statements and notifications enables FM Bank to increase efficiencies and reapply personnel efforts to more profitable ventures within the institution.

“Partnering with SynTel has significantly increased our overall efficiencies. Alleviating the need to hire extra personnel to stuff envelopes and manage mailings,” said Brittany Theriot, information systems officer for FM Bank.

Theriot added that within the first six weeks, FM Bank has been able to shift four employees to focus on more important activities normally be occupied with printing, manually folding, sorting and running the mail through the postage machine.

“SynTel has been fantastic to work with, and the customer service and knowledge they possess are outstanding,” Theriot said. “From implementation we were walked through every step of the process and provided the guidance necessary to make the switch as seamless as possible and every statement cycle has been produced and gone out on time without any glitches.”

SPS, which is certified SAS70, helps banks increase the efficiency, productivity and flexibility of document production and distribution by outsourcing mailroom operations to SynTel. SPS improves reliability, while reducing mail processing, and delivery costs and capital equipment investments. The service also meets the regulations required for privacy and security

“Producing, printing, sorting and mailing statements is time intensive and can be an expensive process for companies, ” said Harry Herget, co-founder and director of Marketing for SynTel.  “SynTel’s SPS enables FM Bank to let a trusted partner handle the mailing of important documents so that its employees can focus on providing the best service and banking products possible.” 

About FM Bank
Based in Breaux Bridge, La., FM Bank ($240 million) offers a complete range of financial services to residents of southern Louisiana. FM Bank is an independent and locally owned community bank with seven branches in Breaux Bridge, Lafayette and Arnaudville. For more information, visit the bank’s website at www.fmbanking.com.

About SynTel, LLC
SynTel LLC (Jonesboro, Ark.), parent company of SynTel Premier Solutions has helped more than 1,400 companies optimize their mailrooms, saving on labor, equipment, supplies and postage costs. The company provides automation tools for the design, printing, packaging and delivery of customer communications to increase productivity and reduce expenses. For more information, visit the company’s Web site at www.syntelpremiersolutions.com or follow them on Twitter @SynTelLLC and Facebook.

JONESBORO, ARK., April 18, 2011 – SynTel™ LLC, a provider of customer communications and document delivery services, announced it has appointed Steve Watkins as sales manager for SynTel Premier Solutions (SPS).

Watkins brings more than 20 years of sales and communications experience to SynTel. He will be leading sales efforts for SPS, which provides document print-to-mail and electronic delivery services to companies in the banking, utility, government and insurance industries, reducing their time and expense needed to communicate with customers.

Prior to joining SynTel, Watkins served as a general assignment reporter for the Jonesboro (Ark.) Sun. He also held the position of press secretary for U.S. Representative Marion Berry, served as director of Development for Arkansas State University, owned a small publishing business and worked as a certified business coach.

“Steve brings several years of experience in sales and mass communications experience across multiple industries,” said Harry Herget, co-founder of SynTel. “As SynTel continues to expand its customer base to new industries, we are confident that his skills will be useful in building SPS as the premier mailroom outsourcing service in the country.”

SPS assists companies in increasing efficiency, productivity and flexibility of document production and distribution by outsourcing mailroom operations. SPS improves reliability, reduces mail processing, delivery costs and capital equipment investments. SPS also improves compliance with privacy regulations, while enhancing consumer communications and reducing physical plant requirements and storage.

Watkins received a bachelor’s degree in Journalism and a master’s degree in Mass Communication from Arkansas State University.
 

About SynTel, LLC
SynTel LLC (Jonesboro, Ark.) helps more than 1,400 companies optimize their mailrooms, saving on labor, equipment, supplies and postage costs. The company provides automation tools for the design, printing, packaging and delivery of customer communications to increase productivity and reduce expenses. For more information, visit the company’s website at www.syntelllc.com or follow them on Twitter @SynTelLLC and Facebook.

- Only 15 percent of community banks support electronic delivery of daily notices - 

While the adoption of mobile banking is one of 2011’s hottest trends, community banks still lag in offering electronic communications to customers for important account information. In a survey of community banks, SynTel LLC, a provider of document design and mailroom optimization software and services, found that only 15 percent of these institutions currently offer electronic delivery of daily notices. 

            The poll gauged the adoption of e-delivery of communications among 182 community banks nationwide. When it comes to monthly statements for demand deposit accounts (DDA), 79 percent of the bank reported offering e-delivery, but only 15 percent also offered e-delivery of daily account notices, such as overdraft notifications. 

“The adoption of electronic statements is well-accepted among community banks, and the vast majority of consumers have the option of receiving their monthly statements by e-mail or mobile phone,” said Harry Herget, co-founder and director of Marketing for SynTel. “However, community banks still rely on traditional print and mail channels for daily notifications.”

            Herget added that the struggle for community banks is in whether to proactively offer these services or wait for the demand to come from customers. The survey found that among those banks that offer any level of e-delivery, only 14 percent sent more than half of their document electronically. 

            Herget said one surprising result was that 40 percent of the banks surveyed already offered mobile banking, indicating that e-delivery will become more widespread as more customers utilize mobile and online banking offerings. This conclusion is supported by a 2010 report prepared by The Boston Consulting Group for the U.S. Postal Service, that predicted electronic channels will make up 50 percent of bank communications by the year 2020.  

            “The reality is that today, community banks need to be able to support both print and electronic channels of communication,” Herget said. “They need to consider how they can support electronic channels while at the same time ensuring that printing and mailing notifications is as cost- and time-effective as possible.”

AVAILABLE SIDEBAR TABLE:

In a survey of 182 community banks, the current level of adoption of electronic communications:

About SynTel, LLC

SynTel, LLC (Jonesboro, Ark.) helps more than 1,400 companies optimize their mailrooms, saving on labor, equipment, supplies and postage costs. The company provides automation tools for the design, printing, packaging and delivery of customer communications to increase productivity and reduce expenses. For more information, visit the company’s Web site at www.syntelllc.com or follow them on Twitter @SynTelLLC and Facebook.

A First-Class mail one ounce stamps remain 44 cents; greatest impact will be to commercial mail customers. 

“While changing prices is always a difficult decision, we will continue to balance our business needs against the needs of our customers.” said Postmaster General Patrick R. Donahoe. In December, the postal service began a reorganization of all administrative and managerial functions to operate smarter. The Postal Service receives no tax dollars for operating expenses, and relies on the sale of postage, products and services to fund its operations.

Postage increases break down:

There are programs available through the postal service to help commercial customers save money on postage. SynTel, LLC has been helping companies for over 11 years automate their mailrooms and save money on postage through USPS programs designed to make mailing customer communications more cost effective for business mailers. 

Instead of seeing mailroom cost increase take a look at the chart below and see how taking postal discounts available to business mailers using automation software can actually cut postage by up to .09 cent per mail piece.

When prices of everything continue to increase let SynTel, LLC show you how simple it can be to actually reduce the cost of your mailroom not only on postage but on supplies, equipment and labor. With the right tools and support taking advantage of USPS programs is easy. Call one of SynTel’s account managers today to see how you can save up to 25% on postage expense alone. 800.898.2540

About SynTel, LLC

SynTel, LLC (Jonesboro, Ark.) helps more than 1,400 companies optimize their mailrooms, saving on labor, equipment, supplies and postage costs. The company provides automation tools for the design, printing, packaging and delivery of customer communications to increase productivity and reduce expenses. For more information, visit the company’s Web site at www.syntelllc.com or follow them on Twitter @SynTelLLC and Facebook.